Q: Can you help me answer which e-mail or group to send the follow types of requests to
Or which ticketing system we should be using?
Pricing questions - jpg-pricing@johnstonepg.com
Corp buy back requests - either JPG-BusinessIntelligence@johnstonepg.com or analytics@johnstonesupply.zendesk.com
on this one we are going to create a ticket, so you emailing the analytics email will just cut out a step
Reporting questions - JPG-BusinessIntelligence@johnstonepg.com
Scorecard questions -JPG-BusinessIntelligence@johnstonepg.com
Calusa program (customer reward points) questions - JPG-BusinessIntelligence@johnstonepg.com
Add or remove pricing contract to a customer account - jpg-pricing@johnstonepg.com
Just to give you a general idea, your request will be handled. We'll take care of the "making it a ticket or not" portion.
I appreciate you trying to help us out as well as get a better understanding of it.
We use the ticketing system internally to see where our requests come from so that we can better help and provide support to all the different areas.